International Returns & Customs Policy - Outside the European Union
1. Returns
For customers outside the European Union, items may be returned within fourteen (14) calendar days from the date of receipt, provided they are unused, unworn, in excellent condition and returned in their original Wohpe Jewelry packaging.
Return shipping costs are the sole responsibility of the customer.
A €22 handling fee will be deducted from refunds for returns that are not due to an error on our part.
If the return is due to an error on our part, such as receiving an incorrect or defective item, the €22 handling fee will not apply.
Any shipping costs originally covered by Wohpe Jewelry, including free or discounted shipping, may also be deducted from the refund where the return is not due to an error on our part.
2. Exceptions
The following items are not eligible for return:
-Earrings, for hygiene reasons.
-Custom-made or personalized pieces.
-Items that have been used, worn, damaged or altered.
-Items returned without their original packaging, tags and stickers.
3. How to Return an Item
To request a return, email us at info@wohpejewelry.com with your order number.
We will respond with the return instructions and return address.
Returned items must be in their original, undamaged condition, with all packaging, tags, stickers and the payment receipt included.
The product must be returned in its original packaging box.
We recommend using a tracked shipping service and providing us with the tracking number. Wohpe Jewelry is not responsible for return packages that are lost in transit, and no refund will be issued for a package that does not reach us.
Refunds are processed only after the returned item has been received and inspected by Wohpe Jewelry.
4. Customs & Import Duties
International shipments may be subject to customs duties, import taxes, customs clearance fees or other charges imposed by the destination country.
These charges are the sole responsibility of the customer.
By placing an international order, the customer acknowledges and agrees to pay any applicable customs duties, taxes or other charges.
If a customer refuses to pay the applicable customs or import charges and the package is returned to Wohpe Jewelry, the order will not be eligible for a refund, and the item will not be reshipped.
5. Chargebacks & Bank Disputes
We are committed to resolving any concerns directly with you. Please contact us first if you have any issue with your order or return.
6. Agreement
By completing a purchase on our website, you confirm that you have read, understood and agreed to the terms outlined in this International Returns & Customs Policy.