Returns, Exchanges & Customs Policy - European Union

1. Right of Withdrawal

If you are a consumer purchasing through our online store, you have the right to withdraw from your purchase within fourteen (14) calendar days from the date you receive your order, without having to provide a reason.

To request a return, please contact us at info@wohpejewelry.com within the 14-day period.

Once you have informed us of your decision to return the product, the product must be sent back without undue delay and within 14 days of your return request.

2. Condition of Returned Products

A necessary condition for returning a product is that it is in the excellent condition in which it was received, has not been used, and all tags and stickers remain attached.

The product must be returned in its original packaging box, together with the payment receipt.

If a returned item has been worn, damaged, altered, soiled, or returned with missing or damaged packaging, WOHPE Jewelry may deduct the reasonable cost required to restore the item to its original condition.

For earrings, returned items may require additional hygiene cleaning and inspection before they can be resold. If cleaning or restoration is required because the earrings have been handled beyond what is necessary to inspect them, the reasonable cost may be deducted from the refund.

3. Return Shipping Costs

The customer is responsible for the direct cost of returning the product.

All return shipping costs are the sole responsibility of the customer.

4. Refunds

Refunds are processed only after the returned product has been received and inspected by WOHPE Jewelry.

The refund will normally be made using the same payment method used for the original purchase.

The refund includes the cost of the least expensive standard delivery option offered at the time of purchase. Any additional amount paid for a more expensive delivery method will not be refunded.

No refund will be issued for a product that has not been returned and received by WOHPE Jewelry.

5. Exchanges

WOHPE Jewelry does not offer exchanges as a standard return option.

If you would like a different product, you may return the original product in accordance with this policy and place a new order.

6. Products Excluded from the Right of Withdrawal

The right of withdrawal does not apply to products made to order or clearly personalised according to the customer's specifications.

7. Defective, Damaged or Incorrect Products

If you receive a product that is defective, damaged or different from what you ordered, please contact us at info@wohpejewelry.com.

If the issue is due to an error on our part, we will arrange the appropriate solution and cover the applicable return costs.

8. How to Return an Item

To begin a return:

-Email info@wohpejewelry.com with your order number and request to return the product.

-We will provide you with the return instructions and return address.

-Pack the product securely using its original packaging box.

-Include the payment receipt, tags and stickers with the returned product.

-Send the product according to the instructions provided.

We recommend using a tracked shipping service and providing us with the tracking number. WOHPE Jewelry is not responsible for return packages that are lost in transit, and no refund will be issued for a package that does not reach us.

9. Customs & Import Duties

For orders shipped outside the European Union, the customer is responsible for all customs duties, import taxes, customs clearance fees and other charges imposed by the destination country.

These charges are not included in the product or shipping price unless expressly stated otherwise.

By placing an international order, you acknowledge and agree that these charges are your responsibility.

If a customer refuses delivery or refuses to pay applicable customs or import charges, WOHPE Jewelry is not responsible for those charges or for costs incurred as a result of the refusal, including return-to-sender shipping or handling costs.

Any refund in such circumstances will be handled in accordance with applicable law and may be reduced by costs incurred by WOHPE Jewelry as a result of the refusal.

10. Contact

Wohpe Jewelry
Dendro, Nafpaktos, 30300, Greece
Email: info@wohpejewelry.com